C400 About Us — Who We Are and Why We Exist
C400 is an online entertainment and betting platform built specifically for Malaysian users. From Sports Betting to Live Casino and table games, we bring every experience together in one mobile platform that's fast, secure and built with local users in mind.
What exactly is c400 and where did it all begin?
C400 was founded with one clear goal: to deliver an online entertainment experience that truly fits Malaysian users. We understand that local players need a platform that not only offers a wide range of games, but also feels right in terms of language, payment methods and the way support is provided.
From day one, c400 was built mobile-first. Whether you're on a smartphone or tablet, the experience is smooth and responsive — no additional software to install.
Our platform continues to evolve based on real user feedback from across Malaysia — from Kuala Lumpur to Sabah and Sarawak.
What mission and vision drive every decision we make?
To deliver an accessible, secure and enjoyable online entertainment experience to every Malaysian user — regardless of location or device. We want to be the go-to platform whenever someone wants to bet on sports, play at a casino or try their hand at table games from home or on the go.
To become Malaysia's most trusted online entertainment platform by combining the latest technology, an intuitive interface and genuinely attentive customer care. We believe user trust is our most valuable asset, and every feature we build reflects that commitment.
What does c400 have to offer you?
From local Sports Betting to Live Casino with real dealers — everything in one account.
Malaysian football, EPL, badminton, cricket and more. Competitive odds with Asian handicap, over/under and moneyline markets available for both local and international matches.
Baccarat, roulette and blackjack with real dealers streamed live. Get the feel of a real casino right from your phone — no need to go anywhere.
A wide selection of slots from leading providers alongside classic table games — suitable for a casual session or a more focused, strategy-driven one.
The interface is optimised for mobile screens with fast load times even on a standard 4G connection. All features are fully available on mobile without any compromise.
Why do we focus exclusively on the Malaysian market?
Malaysia has a gaming and entertainment community unlike any other. The passion for local football, badminton, and casino games is distinctly different from other markets. c400 is built to understand and serve these needs — not simply copy a foreign model and transplant it here.
The c400 interface is fully available in Bahasa Malaysia. Supported payment methods include TNG eWallet and FPX — the most widely used options among everyday Malaysian users. Customer support is also accessible in Bahasa Malaysia, making it easier to resolve any issue without the hassle.
This local-first approach isn't just a marketing strategy — it's how we operate every single day.
How do we ensure user security and experience are always maintained?
All personal data and financial information is protected with industry-standard SSL encryption. We do not share user information with third parties without consent. Every deposit and withdrawal transaction is processed through secure channels that are regularly audited.
Our identity verification process is designed to protect users and ensure only eligible individuals can access the platform. It's straightforward, hassle-free and can be completed entirely from your phone.
C400 is built on infrastructure that keeps the platform stable during peak periods — such as major football matches or badminton finals. Minimal downtime means you never miss a critical betting opportunity.
The withdrawal process is designed to be fast and transparent. You can track your withdrawal status in real time from within your account. VIP members receive priority processing so funds reach your bank account sooner.
Who can you reach out to when you need help?
The c400 support team operates 24 hours a day, 7 days a week, including public holidays. We know that technical issues or account queries can come up at any time, and we're ready to help without making you wait.
Support is available via in-app live chat and email. For Platinum and Diamond VIP members, there's a dedicated support channel with faster response times and more personalised case handling.
- Live chat available 24/7 in Malay
- Email support: [email protected]
- Exclusive VIP channel for Platinum and Diamond members
- Section FAQ for instant answers without needing to contact an agent
