C400 Privacy Policy — How We Protect Your Data
C400 is committed to protecting the privacy and security of every user’s personal data in Malaysia. This Privacy Policy explains what information we collect, how it’s used, and your rights as a platform user.
What information do we collect from you?
When you register or use the c400 platform, we collect several categories of information to ensure our services operate smoothly and securely.
Full name, email address, phone number, date of birth, and encrypted password collected at registration.
Device type, operating system, web browser, IP address, and session data collected automatically when you use the platform.
Transaction records in Malaysian Ringgit (RM), payment methods used such as TNG or FPX, and deposit and withdrawal history. We do not store full card numbers.
Pages visited, games played, session duration, settings preferences, and interactions with platform features to improve our service.
What is your information used for?
Processing registrations, verifying identity, handling deposits and withdrawals in MYR, and ensuring your account is secure and functioning properly.
Helps resolve inquiries, technical issues, or transaction disputes. Your information enables the c400 support team to provide accurate and efficient assistance.
Analyzing usage patterns to improve the interface, add new features, and ensure a smooth mobile experience for users in Malaysia.
Detecting suspicious activity, preventing fraud, complying with Malaysian legal requirements, and maintaining the platform’s integrity at all times.
Sending information about promotions, bonuses, and VIP offers relevant to your activity — subject to communication preferences set in your account.
Customizing displayed content, game suggestions, and offers based on your preferences and activity history on the c400 platform.
How do we use cookies and tracking?
C400 uses cookies — small text files stored on your device — to enhance platform functionality and security. Cookies allow the system to recognize your login session, save language preferences, and ensure smooth navigation.
We use three categories of cookies:
- Essential Cookies: Required for basic platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymous data on how pages are used to help us improve the overall user experience.
- Optional Cookies: Used to remember your personal settings and deliver more relevant content. You can control these cookies through your browser settings.
You can disable non-essential cookies via your browser settings at any time, but this may affect some parts of the platform’s functionality.
Where is your data stored and how is it protected?
All c400 user data is stored on secure servers with industry-standard encryption. We use SSL/TLS protocols to ensure all communication between your device and c400 servers is fully encrypted.
Our security measures include:
- Password encryption using irreversible hashing algorithms.
- Continuous monitoring for unauthorized access or suspicious activity.
- Strict internal access controls — only staff who need data for specific tasks have access.
- Regular data backups and disaster recovery procedures.
- Regular security audits conducted by qualified third parties
Your data is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by Malaysian law. When no longer needed, data is securely deleted or anonymized.
Third-Party Sharing
C400 does not sell or rent your personal data to any third party for marketing purposes. We only share data in limited circumstances: with payment service providers that process your MYR transactions, with regulatory authorities when required by law, or with technical service providers bound by strict confidentiality agreements.
Data Security Summary
- SSL/TLS Encryption
- Passwords are not stored in plain text.
- Secure servers with regular backups.
- Strict internal access controls
- Data is not sold to third parties.
What are your rights regarding your personal data?
You have the right to request a copy of the personal data we hold about you. Such requests can be made via support email and will be processed within a reasonable timeframe.
If any information we hold is inaccurate or outdated, you can request corrections through your account settings or by contacting c400 support.
You may request deletion of your personal data when it is no longer needed, subject to our legal obligations to retain certain records for specified periods.
Privacy Policy Changes and How to Contact Us
C400 reserves the right to update this Privacy Policy from time to time to reflect changes in practices or legal requirements. Significant updates will be communicated to users via registered email or platform notices. The latest update date will be displayed at the top of this document.
If you have any questions about this Privacy Policy, how your data is used, or wish to make any requests related to your personal rights, please contact our privacy team via email at [email protected]. You may also refer to FAQ Contact us for answers to common questions about privacy and account security.
Still have questions about privacy or account security?
The c400 team is ready to help answer any questions about how your data is handled. Visit the page FAQ for quick answers, or create account if you are ready to get started safely with us.