C400 Responsible Gaming — Play with Awareness and Stay Safe
C400 believes that healthy entertainment starts with self-awareness. We provide guides, control tools, and full support so every user in Malaysia can enjoy the platform responsibly and in balance.
C400's Commitment to Responsible Gaming
As an online entertainment platform serving Malaysian users, c400 takes social responsibility seriously. We believe gambling should remain a form of entertainment — not a source of stress, obsession, or primary income.
Our responsible gaming policy goes beyond a legal requirement. It reflects c400's core values in ensuring every user plays mindfully, sets realistic boundaries, and stays in full control of their decisions. Our platform is built to deliver an enjoyable experience, not to encourage harmful behaviour.
We encourage all users to read this guide carefully and make use of the self-control tools we provide. If at any point you feel that gaming is starting to affect your life, we are here to help.
How do you recognise risky gaming behaviour?
Recognising the early signs is the first step toward getting help. Watch out for these warning signals in yourself or someone you care about.
Continuing to play in hopes of recovering lost money, even after your budget is gone. This is one of the clearest signs of at-risk behaviour.
Finding it difficult to end a gaming session even when you intend to, or playing well beyond the time you planned.
Gaming begins to interfere with work, family, social relationships, or health. When entertainment starts affecting everyday life, that is a serious warning sign.
Feeling anxious, irritable, or stressed when not playing, or using gaming as an escape from emotional problems.
Lying to family or friends about how much time or money you've spent gambling.
Borrowing money to keep playing, ignoring bills or debts, or dipping into important savings to fund bets.
How to set effective time and budget limits
Setting limits is best practice for all players, not just those facing problems. c400 encourages every user to set limits before starting a gaming session.
Decide on the maximum amount in MYR (RM) you are comfortable depositing each month — and stick to it. Treat this as the cost of entertainment, not an investment.
Set a time reminder on your device. If you plan to play for an hour, stop when the timer goes off — regardless of whether you're winning or losing.
If you feel stressed or overly excited while playing, take a break immediately. Step away from the platform for a while and do something else to clear your mind.
Avoid playing when you are feeling sad, stressed, angry, or after consuming alcohol. Decisions made in an emotional state often lead to regret.
Self-control tools provided by c400
The c400 platform provides several features to help you stay in control of your gaming habits.
Deposit Limits
Users can set daily, weekly, or monthly deposit limits through their account settings. Once a limit is set, the system will not allow deposits beyond that amount within the specified period. This ensures you never spend more than you can afford.
Cooling-Off Period
If you feel you need a break from the platform, you can choose to temporarily suspend access to your account. A cooling-off period gives you time and space without any pressure, with your account remaining inactive for the duration you select.
Self-Exclusion
For users who need a longer break, our self-exclusion feature allows your account to be suspended temporarily or permanently upon request. This is a voluntary measure we fully support for your wellbeing.
Ongoing Support
The c400 support team is ready to help you set limits, request a break, or talk through any concerns about your gaming. Reach us via in-platform support any time you need.
Minor protection — a shared responsibility
C400 sets a minimum age of 18 for all platform users. We do not allow anyone below this age to register or use our services in any form.
As a parent or guardian, you play a vital role in protecting children from accessing online betting sites. Here are the steps you can take:
- Install parental control software on devices used by children
- Avoid saving your c400 account password on shared devices
- Log out of your account every time you are done using the platform
- Have open conversations with your children about the risks of online gambling
- Report to us if you suspect someone under 18 is using this platform
C400 takes any reports of underage access seriously and will act promptly, including account closure and thorough investigation.
When is it time to seek professional help?
Asking for help is a sign of strength, not weakness. If gaming has started to take over your life, this step can change everything.
Signs that you may need outside support
- You have tried to stop playing multiple times but were unsuccessful
- Gaming has caused serious problems in your relationships, career, or finances
- You find yourself preoccupied with betting even when you are not playing
- Family members or friends have raised concerns about your gambling habits
- You are using money meant for basic necessities on betting
Maintain a healthy life balance
C400 reminds all users that online gaming is purely for entertainment. Maintain a healthy balance between gaming and other activities such as sports, family, hobbies, and socialising.
If you or someone you know needs help with a gambling problem, please reach out to c400 support or consult a professional counselling service available in Malaysia. Seeking help early is the best decision you can make. Visit FAQ us for more information on the control tools available.
C400 Healthy Play Principles
- Play for fun, not for income
- Set your limits before starting a session
- Never borrow money to play
- Accept losses as the cost of entertainment
- Take a break when you need to
- Seek help without hesitation